Shipping and Returns
*Please note Tangerine NYC's return policy has been updated as of July 12th 2016. Any orders placed before July 12th 2016 will follow our 30 day return policy. Thank you.
Tangerine NYC prides itself on offering the highest quality merchandise while fulfilling customer orders accurately! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 14 days of purchase and we will provide you with a full refund. Any item(s) returned after 14 days will be automatically given a store credit that is redeemable on our site at any time. Returns must be in original condition, in all their original packaging. Tangerine NYC will not accept return items with any signs of wear or with any of the original tags not included.
All Sale Items, Swimwear, Intimates, and Jewelry purchases are FINAL SALE and cannot be returned.
To request a Return Merchandise Authorization (RMA) please send an email to firstname.lastname@example.org In this email please include your first and last name, order number and the item(s) you wish to return. We will get back to you with you RMA that you will need to include in your return shipment. Once our warehouse has received your item and it has been checked in, we will issue you your refund or gift credit. Please be sure to include your order number on the outside of your return. The order number can be found at the top of your receipt.
We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
Shipping & Delivery
Most orders placed before 10:00 am EST will be processed and shipped out the same business day, however, some orders may take up to 24-48 hours to process. Please keep in mind we do not ship Saturdays, Sundays, or holidays!
Your order will be shipped via Standard UPS Ground unless you select an alternative shipping method. You will receive an email confirmation once your order has been shipped that includes tracking information.
We ship orders to all U.S. states as well as Canada! Please note that when shipping to Canada, taxes and duties are not included in the check-out process and will be charged upon delivery by the carrier. Unfortunately we do not ship internationally.
NOTE: For consumer protection, all orders are subject for review. On occasion this may cause a slight delay in processing your order. Your patience is greatly appreciated and thank you for shopping at tangerinenyc.com.